A local fixer, on your side.
Gibraltar is small, but getting things done still takes the right contacts. We have them.
What we can arrange
Transfers & drivers
Airport pickups from Gibraltar, Málaga and Jerez, plus private drivers for the day.
Admin & paperwork
Guidance and legwork for appointments, documents, translations and local formalities.
Experiences
Boat trips, dolphin watching, Rock tours, tastings and day trips into Andalusia.
Reservations
Restaurants, private chefs, celebration cakes, flowers and gifts arranged on your behalf.
Business support
Meeting rooms, notaries, couriers and reliable local suppliers for visiting professionals.
Anything sensible
If it is legal, possible and in Gibraltar, we will tell you honestly whether we can arrange it.
Repairs, air conditioning and everyday home services in Gibraltar
Owner, tenant or resident — you do not need a management contract to call us. Tell us what is broken, blocked, leaking or not cooling, and we send a vetted Gibraltar trade with a clear price before the work starts.
Air conditioning
The single most important system in a Gibraltar home. Installation, servicing, deep cleaning of filters and coils, gas recharge, leak detection, faulty unit diagnosis, remote and sensor issues, and replacement of ageing split units. Summer call-outs prioritised — a failed A/C in August is an emergency, and we treat it as one.
Plumbing & water
Leaks, blocked drains, taps, mixers, siphons, toilets and cisterns, water heaters and boilers, pressure problems, washing machine and dishwasher connections, pipework repairs and full bathroom refits. Emergency shut-off and damage limitation the same day where needed.
Electrical
Sockets, switches, lighting and downlights, tripping circuits, consumer units, extractor fans, intercoms, EV and appliance circuits, safety checks and certification. Everything carried out by qualified electricians to Gibraltar standards.
Windows, glazing & shutters
Broken or misted glass, double glazing replacement, window and sliding door mechanisms, handles and locks, blinds, shutters, mosquito screens, balcony glazing, sealing against wind-driven rain and levante damp.
White goods & appliances
Washing machines, dryers, dishwashers, fridges and freezers, ovens, hobs and extractor hoods: diagnosis, repair, installation and replacement. We also source, deliver, install and remove the old unit — one contact from the moment it stops working.
Handyman & carpentry
Doors that will not close, locks and cylinders, kitchen and wardrobe fittings, shelving, curtain rails, TV brackets, silicone and grout, small carpentry and all the jobs that are too small for a contractor and too annoying to keep living with.
Painting & damp treatment
Interior and exterior repainting, filling and preparation, anti-damp and anti-mould treatment, ceiling stains after leaks, terrace and balcony finishes adapted to Gibraltar's humidity and salt air.
Emergency call-outs
Water pouring through a ceiling, no power, no cooling, a door that will not lock. Call or WhatsApp us: we assess immediately, secure the property and get the right trade on site as fast as the situation demands.
One-off jobs welcome. You get a photo of the problem, a price before the work, a receipted invoice afterwards, and a single person following it through — no chasing three different numbers.
The local number you wish you had the last time you travelled
Everything in Gibraltar is close — and almost nothing is obvious. Which side of the border to park on. How long the queue really takes on a Friday. Who can register a company, find a berth, get a doctor's appointment, or produce a car with a child seat at 6am. Locals know. Visitors spend their first two days finding out.
Our concierge service is that shortcut. Transfers, restaurant tables that are 'fully booked', boat trips, dolphin watching, Rock tours, medical appointments, administrative errands, deliveries, keys, flowers, last-minute gifts: you send a message, we take it from there.
It works for a two-night stay, a wedding weekend with sixty guests, or a family relocating for a year. Same principle: you should be enjoying Gibraltar, not negotiating with it.
One message, handled
You do not need to know who to call. Tell us the outcome you want and we arrange it, confirm it and follow up.
Doors that are already open
Restaurants, skippers, guides, drivers, clinics and officials we work with regularly — relationships, not cold calls.
On the ground, in real time
Plans change: flights slip, weather turns, meetings move. We adapt live rather than sending you a policy.
Discretion by default
Business visitors, families and private clients: your requests, movements and details stay between us.
Usually within the hour in working hours
Including French, Spanish and English
Málaga, Gibraltar and Spain transfers coordinated
If it is legal and possible here, we will organise it
The questions people hesitate to ask
Is a concierge not just an expensive middleman?
You are paying for time and access. A single avoided mistake — a wasted afternoon at the wrong office, a missed transfer, a restaurant that turns you away — usually costs more than the service itself.
Can we ask for small things?
Yes. A car seat, a birthday cake, a pharmacy run, a printer. Small requests are most of what we do and they are exactly what makes a trip feel effortless.
We are not staying in your apartments — can we still book you?
Absolutely. Concierge is available whether you stay with us, in a hotel, on a boat or in your own property.
Good to know
›Do I need to be staying with Rock Horizon?
No. Concierge services are available to guests, residents, property owners and visiting businesses alike.
›How are concierge services charged?
Either a simple service fee per request or an hourly rate for longer assignments. Third-party costs are passed on transparently.
›How quickly can you arrange things?
Most requests are answered the same day. Urgent items are often handled within a few hours thanks to our local network.
Send us your list — we will tell you what we can arrange
Whatever the request, write it in one message with your dates. You will get a clear answer: what we can organise, what it costs and by when. Most requests are confirmed the same day.